General terms and conditions of sale

Our general terms and conditions of sale shall exclusively apply to all contracts between us and our clients. By using the website www.nevermind-shop.com the user hereby accepts and agrees with all the provisions stipulated in these General Terms and Conditions.

NEPTUNE

22 RUE DU MOULIN A VENT

37530 LIMERAY

FRANCE

contact, Via the store contact form

SIRET TOURS 324527555

Introduction

These Terms and Conditions of Sale are governed by French law and apply to all orders placed through the online store www.nevermind-shop.com. By confirming an order, the buyer unconditionally accepts these Terms and Conditions of Sale, acknowledges having read them prior to purchase, and waives the right to invoke any conflicting purchasing terms or conditions. Nevermind Shop reserves the right to amend these terms at any time; however, the applicable terms shall be those in effect on the date the order is placed.

Order processing and products

The products and services offered are those appearing on the site www.nevermind-shop.com. Orders are filled according to stock availability. Each product is accompanied by a description and an in-house production time updated daily according to the availability and delays of the factory to which the shop is connected. Please note that all delivery times shown on the site are expressed in terms of working days, excluding weekends and public holidays. but we cannot ensure a perfect similarity with the product, especially with regard to color.

If a product can’t be delivered or manufactured, the buyer will be contacted by email and will be offered a similar product or a refund.

The products offered on the site www.nevermind-shop.com have a legal guarantee, according to the

Orders

To order from the Nevermind Europe site:

- Add items to your shopping cart

- Create an account or log in

- Choose your delivery method

- Place your order to complete your purchase

- Proceed with the payment

The online order confirmation sent to and received by the client as an e-mail message constitute acceptance of the order. In the case of missing or inaccurate data, Neptune cannot be held responsible.

Every purchase is firm and definitive; no modification from the Customer is accepted once the payment has been confirmed.

Prices

The prices of the products offered on the site www.nevermind-shop.com are expressed in Euros and can be modified at any time. The price you will pay is influenced by the accounting rate in force at the time of purchase.

Prices are inclusive of VAT, in accordance with legal provisions in France. Any change to the applicable VAT rate will be automatically reflected in the prices shown on the date of billing. Prices 

Payment

There are a number of  from:

- payment by bank card

- payment by bank card in 2-3-4 instalments

Payments are ensured by 3-D an authenticated system to improve transaction . The buyer is requested to enter a special security code to verify he is the legitimate owner of the bank card.

submitted for settlement upon creating a transaction. Instalment payments are free of charge. The dates of the different monthly payments will be indicated at the time of the purchase. It’s possible to benefit from a payment in two or three instalments for purchases of 100 euros and four instalments for those of 200 euros or over. Products are shipped from the second instalment. In case of payment default, no cancellation will be accepted, but the remaining monthly payments will be cancelled. The total amount requested will be equal to the total of the remaining amount owed by the buyer and could include penalty costs if necessary.

- Bank transfer / bank deposit

The order will be processed after receiving your payment.

To combat online fraud, Neptune can ask the buyer

Deliveries

The package will be delivered to the delivery address indicated by the buyer. The delivery costs are calculated in accordance with the destination country and depend on the purchase. They are free for a delivery in Metropolitan France and Belgium, starting from 300 euros purchases via Mondial Relais Mon commerçant.

When the carrier returns an undeliverable to us (the address does not exist, the item does not bear a sufficient address or the addressee has moved without providing a forwarding address), you will be responsible for shipping costs of a second delivery. In case of a refund request, shipping costs will be deducted.

In the event of any damage sustained in transit, a complaint should be made to Neptune within 48 hours after delivery. After this time, no complaint will be taken into account.

The shoes are made only to order with a manufacturing time of 45 working days, this means excluding weekends and annual holidays. After shipment The delivery time varies between 2 and 10 working days depending on the transport method chosen and the destination, time from the date of shipment of the purchase

In the case of ordering several products, including . If you want to receive the products separately, you have to do a first purchase with the products in stock and a second purchase with the products out of stock.

Delivery times are for information purposes only; if they exceed thirty days from the time of purchase the contract of sale may be terminated and the buyer refunded.

Delivery times are for information purposes only. In any case the trader shall deliver the goods within a maximum of thirty days from the day indicated on the order, otherwise the sale contract will be cancelled and the buyer will have a refund.

Returns & exchanges

For size exchanges, the buyer has 14 days from the date of delivery to return the item, exclusively by post. After this period, returns can no longer be accepted.

Upon receipt of the returned item, the customer will receive a voucher code by email corresponding to the value of the returned item, minus €15 to cover handling and reshipping costs.

The customer may then use this voucher code to place a new order for the desired size directly through the online store.

Return shipping costs are the responsibility of the buyer.

Any items returned (shoes, accessories) must be in the same condition in which you received them. Items must be in the original selling condition, with tags attached and with the original packaging. If you need to return an item, be sure to follow these return conditions. If you don't, we will return the item to you at your own expense. The shoes must have been tested indoors and the soles must not be marked or soiled. The packaging boxes must not be taped and must be protected during the return. Any return that does not respect these conditions will be refused.

Please note our products can be exchanged within the limit of available product stock.

Shoes made to order cannot be returned or exchanged.

Right of withdrawal

In accordance with applicable legislation, buyers acting as private individuals benefit from a fourteen (14)-day right of withdrawal from the date of delivery of their order, allowing them to return items to the seller for exchange or refund. However, this right of withdrawal does not apply to made-to-order items or to products excluded for reasons of hygiene or health protection.

We will send you a refund within 14 days from when we receive the product, via the same mean of payment you used for the purchased. Any product (items, original packaging, accessories ...) returned damaged, dirty, incomplete or without tags attached will have no refund. The products will be returned to the buyer at his own fees.

Competent court

In the event of a dispute, the different parties agree to look for before proceeding with any such dispute. For any complaint, you can Neptune at Via the store contact form or via the contact form of the website.

The present sales conditions are regulated by . The  website is an official website managed by the dedicated to helping consumers and traders resolve their disputes out-of-court. It can be found at: http://ec.europa.eu/consumers/odr/